Empowering First-Time Leaders: 5 Steps to Build Confidence and Success
- Clarity is Key: Establish clear goals, roles, and expectations to align the team, reduce ambiguity, and create accountability. Regular check-ins help maintain focus and celebrate progress.
- Earn Trust: Build trust by being authentic, transparent, and reliable. Actively listen, follow through on commitments, and show your team they can count on you.
- Communicate Effectively: Foster open dialogue, practice active listening, and adapt your communication style to suit different audiences, ensuring clarity and connection.
- Be Authentically You: Develop a personal leadership style by understanding your strengths and values, seeking feedback, and embracing a growth mindset to lead with integrity.
- Lean on Support: Seek guidance from mentors, participate in leadership programs, and reflect on your experiences to learn, grow, and overcome challenges more effectively.
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Transitioning to a leadership role for the first time can feel like stepping into uncharted territory. New leaders often juggle internal doubts, unclear expectations, and team dynamics—all while striving to prove themselves. While the challenges are real, taking a focused, practical approach can help first-time leaders navigate this transition with confidence and achieve team success. Here are five proven steps for empowering new leaders:
1. Set Clear Expectations
Leadership begins with clarity. New leaders should align their teams around well-defined goals, responsibilities, and success metrics. Taking time to outline what success looks like removes ambiguity and establishes accountability.
- Start by holding an initial meeting to communicate objectives and listen to the team’s input.
- Use tools like SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to set achievable milestones.
- Check in regularly to reinforce goals, celebrate progress, and make adjustments.
By setting clear expectations, leaders create a foundation of purpose and direction for their teams.
2. Build Trust Through Actions
Trust is the currency of leadership. First-time leaders need to earn it by being authentic, transparent, and dependable. A good leader walks the talk and supports their team.
- Listen actively to team concerns and ideas without judgment.
- Be transparent about challenges, goals, and decision-making processes.
- Follow through on commitments, no matter how small.
Over time, consistent, trustworthy actions build respect and strengthen team relationships.
3. Master Communication
New leaders must learn to communicate with clarity, empathy, and purpose. Effective communication is a two-way street: sharing ideas confidently while encouraging open dialogue.
- Practice active listening to understand team challenges and perspectives.
- Keep team members informed about decisions, changes, and progress.
- Adapt your message for different audiences—what works for peers may not work for executives or team members.
Clear communication minimizes confusion, fosters connection, and keeps everyone on the same page.
4. Develop a Personal Leadership Style
While it’s tempting to imitate admired leaders, first-time managers should focus on developing their own authentic style. Self-awareness and reflection are key to discovering how to lead with integrity.
- Identify personal strengths and values, then align leadership practices accordingly.
- Seek feedback from peers, mentors, or team members to understand perceptions and improve.
- Embrace a growth mindset—leadership is a skill that evolves through learning and experience.
Authenticity builds trust, and teams respond better to leaders who are real and relatable.
5. Seek Out Mentorship and Support
Leadership doesn’t have to be a solo journey. New leaders benefit tremendously from mentors, coaches, or professional networks who can offer guidance, share experiences, and provide support.
- Identify experienced leaders in your organization or industry who can act as mentors.
- Join leadership development programs or peer groups for structured learning.
- Regularly reflect on successes, challenges, and lessons learned.
By learning from others, new leaders can accelerate their growth and overcome obstacles more effectively.
The Bottom Line
First-time leadership is challenging, but success is achievable with the right mindset and strategies. By setting clear expectations, building trust, mastering communication, developing an authentic style, and seeking mentorship, new leaders can build confidence, inspire their teams, and deliver results.
For further reading on leadership strategies, check out Harvard Business Review and Inc..
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The Columbia Montour Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike.
Member News ~ January 9, 2025
CSO Invites Homeowners in Columbia, Montour, and Northumberland Counties to Energy Awareness Night
Learn smart tips to save on your energy costs, and earn up to $200 by getting involved in CSO's energy research project. Energy Awareness Night is tonight, January 9th, 6:30 pm - 7:30 pm at the Hub at Mulberry Mill. RSVP requested at csoinc@censop.com.
Cold weather got your lips chapped?
Geisinger dermatologist Oksana Bailiff, MD, shares tips to heal chapped lips, here!
Bloomsburg ArtFest Announced, Applications Live
The seventeenth ArtFest will occur on Saturday, August 23, 2025, from 10:00 AM to 5:00 PM. ArtFest showcases regional artists' original work, accompanied by local food, live music, and activities. More details here. Read the call for entries.
Get a Package You Didn't Order? It's Probably a Scam
Earlier this week, First Keystone Community Bank shared this tip from Jim Kreidler, Consumer Education Specialist, FTC, with Military Consumer. Read the article.
GAF Offers Roof Maintenance Checklist
The best way to protect your roof is to catch small problems before they become big repairs. To start your inspection plan, download this free Roof Maintenance Checklist from GAF.
BNI Celebrates 40 Years
Congratulations, BNI!
Congratulations to BNI, which celebrated its 40th anniversary this week!
Corporate Transparency Act (CTA) Beneficial Ownership Information (BOI)
On December 26, 2024, a second panel from the Fifth Circuit Court of Appeals reinstituted the nationwide injunction on the CTA BOI, halting its enforcement. Learn more.
AGAPE Announces CODE BLUE Location in Berwick
AGAPE is seeking volunteers to help with Berwick's CODE BLUE program, for training this Friday, January 10 at 9:30 AM at Spaid's Home Surplus on 210 Ida St. Berwick, PA 18603.
Camp Victory is Hiring!
Seeking a Part-time, Seasonal Food Service Manager to put smiles on campers' faces! Learn more here.
Estate Planning Is More Than Just a Will!
Tune in to episode 51 of the Second Half of Life Podcast, where Attorney Jenna Franks breaks down what's involved, with essential tips about wills, powers of attorney, and more. This podcast is referred to us by our friends at Steinbacher, Goodall, and Yurchak. Listen in.
McKonly & Asbury, LLP Announces Promotions
Congratulations to Chamber Board Vice Chair Aaron Stagliano, CPA, recently promoted to partner at McKonly & Asbury. Read more about Aaron and his accomplishments here.
PPL Electric Utilities Welcomes 21 Lineworker Trainees
PPL Electric Utilities Welcomes 21 Trainees
Did You Miss Last Week's Member News? Here's News That's Still Timely
Community Giving Foundation 2025 Grantround Open Through February 28
Community Giving Foundation will launch a simplified and shortened grant application in 2025 to make the process more efficient and effective for everyone. The application period for the 2025 grant round opened on January 2, 2025, and will close on February 28, 2025. Please visit the Foundation's grant website for more information.
New Resource For State Grants
The Commonwealth Office of Digital Experience (CODE PA) recently launched a new resource to make it easier for residents, businesses, nonprofits, schools, and local governments to find and apply for grants from state agencies. Check it out here.
Learning To Live Beloved Ministries to hold Gala January 11th
Learning to Live Beloved Ministries will be holding its First Annual Well House Gala on January 11th at the Pine Barn. Learn more.
PACareerlink to Offer WEDnet webinar on January 23rd
Register to learn about resources to train your employees.
LCBC hosting Night to Shine
On Friday, February 7, 2025, LCBC will once again partner with the Tim Tebow Foundation to host Night to Shine, an unforgettable prom night experience for people with special needs. Night to Shine is a worldwide movement that will include special needs proms in 50 states and 7 countries. This is LCBC’s 10th year hosting this unforgettable night in NEPA. Learn more here.
Save the Date - DCDC's Dueling Piano's Returns April 2025
Please stay tuned for details on how you can be a part of this great event!
5 Work and Business Trends for 2025
It's never too soon to start thinking about what's coming next. The way we work has changed radically over the last few years and in ways few could have predicted. Are these changes here to stay, or will we see new work and business trends in 2025? Here are some predictions some experts are making for next year.
Doubling down on remote work
Remote work, hybrid work, and returning to the office: Businesses have taken a scattered, often inconsistent approach to allowing employees to work from home. And in 2024, many high-profile brands — including Google, Farmers Insurance, Disney, UPS, Boeing, IBM, and Amazon — required employees to return to their offices.
Return to office (RTO) mandates are becoming more prevalent, but they're having mixed results. "Return-to-office mandates at some of the most powerful tech companies — Apple, Microsoft and SpaceX — were followed by a spike in departures among the most senior, tough-to-replace talent," reported The Washington Post. "High-ranking employees stayed several months less than they might have without the mandate, the research suggests — and in many cases, they went to work for direct competitors."
RTO policies come at a time when most employees prioritize greater work-life balance. Accenture's research found that 52% of people prize work-life balance above all else. In 2025, leaders who continue to embrace flexible work, hybrid and remote models, and asynchronous communication will be able to retain their best employees and attract new ones.
AI integration will continue
The 2024 "Empowering Small Business: The Impact of Technology on U.S. Small Business" report found that small businesses are optimistic about using artificial intelligence (AI) and integrating it across their operations. Forty percent of small businesses claim they use generative AI — nearly twice as much as last year (23% in 2023). Moreover, nearly 80% of small business owners plan to adopt emerging technologies, including AI and the metaverse.
The use cases for AI are expanding too. Early AI tools could handle basic tasks: automating social media posting, basic customer service inquiries, and streamlining bookkeeping. Today's tools can do far more to improve your business performance.
Human resources AI is one segment that’s become sophisticated. "As we head toward 2025, it's clear that AI isn't just buzz anymore – it's a game-changer for HR when it comes to compensation," said Sara Hillenmeyer, senior director of data science at Payscale, in US News & World Report. "We're talking about easier ways to find the data you need, repeatable and explainable methodologies for market pricing your jobs, and strategic deployment of your compensation budget."
Resilience — the capacity to survive and adapt in the face of unexpected disruptions — will be a key topic in 2025 as businesses figure out how to mitigate risk.
Resilience will be more than a buzzword
Economic conditions, political transitions, and international security concerns have impacted businesses of all sizes over the last year. From the ongoing conflicts in Ukraine and the Middle East to inflation, consumers — and, therefore, business owners — are uncertain about the future.
Many merchants will take a more pragmatic, proactive approach to this uncertainty. Resilience — the capacity to survive and adapt in the face of unexpected disruptions — will be a key topic in 2025 as businesses figure out how to mitigate risk.
"Understanding how risks like supply chain disruption, skills shortages, and even the likelihood of future pandemics could impact operations is critical to build the capacity to respond proactively," wrote Forbes. "With its predictive capability, technology like AI is sure to play a role. But so, too, is the adoption of agile practices, including dynamic supply chains and flexible workforce management."
Business continuity and resilience will be key to serving consumers with confidence in the coming year.
Shoppers love social commerce
Social commerce refers to selling products or services directly through social media platforms, and it's one of the hottest trends. Instagram, Pinterest, Facebook, and TikTok all offer built-in social commerce tools that make it easy for consumers to browse and purchase without leaving their newsfeeds.
For small businesses, social commerce conversion rates are promising. More than 80% of shoppers use Instagram and Facebook to research products. Shopping is a top priority for 48% of Pinterest users. Capitalize on this high purchase intent by setting up a social commerce storefront that turns passive scrollers into active shoppers.
Sustainability is still a shopper's priority
Sustainability is now a key consideration in a consumer's purchasing decision. Research from Forrester shows that over half of U.S. consumers factor their values into their shopping choices. Consumers from every generation are willing to pay more for sustainable products.
"While sustainability isn't new to retail, 2025 marks the year when it becomes a core business driver rather than a nice-to-have initiative," wrote Bernard Marr, a world-renowned futurist, influencer, and thought leader. "Retailers are implementing carbon footprint tracking on products, offering climate-impact scores alongside nutritional information, and creating circular economy business models. Some innovative retailers are even experimenting with climate-responsive pricing, where products' costs reflect their environmental impact."
Sustainability in 2025 will be more urgent as leaders and governments seek to address climate change and other sustainability challenges will become even more pressing.
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The Columbia Montour Chamber of Commerce is an 80-year member of the U.S. Chamber of Commerce. This publication is shared with the Columbia Montour Chamber via the U.S. Chamber Bulletin, which helps identify trending articles for consideration by the U.S. Chamber's members and its federation members.
CO— aims to bring you inspiration from leading respected experts. However, before making any business decision, you should consult a professional who can advise you based on your individual situation.
The Power of Upskilling and Professional Development in the Workplace
Authored by MyBenefit Advisor
In today’s fast-paced and evolving workplace environment, employers face numerous challenges in their efforts to remain competitive and successful. One method of establishing an essential edge is through upskilling. Upskilling is a strategy that involves investing in the development of an employee’s skills and knowledge. Upskilling not only benefits employees by enhancing their professional growth but also proves to be an asset for employers by fostering a skilled, engaged, and more productive workforce.
When a company is willing to invest in employee development, it shows genuine interest in growing people and helping them succeed…on the job and in life. By investing in upskilling programs, employers enable their workforce to stay current with industry trends and advancements in technology. As employees acquire new skills and knowledge, they become more adept at their roles and develop the necessary proficiency to handle new tools and cutting-edge systems. This adaptability translates into a more agile and future-proofed organization with increased productivity and efficiency among staff. Upskilling provides a way for employees to handle complex tasks with confidence and competence, leading to higher-quality outputs and better results for the organization.
Upskilling can be a winning strategy, enriching the career prospects for employees while contributing to the long-term success and prosperity of the employer. Embracing upskilling as a fundamental aspect of talent management can position organizations for growth and excellence in today’s dynamic and competitive business environment.
Investing in your employees helps attract and retain quality talent and further shows your employees you are interested in their professional and personal well-being. A competitive employee benefits portfolio is another way to invest in your employees.
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The Columbia-Montour Chamber of Commerce offers its members access to My Benefit Advisor as a solution for employee benefits, including voluntary offerings. For more information about My Benefit Advisor, visit our website at cmcc.mybenefitadvisor.com or contact Rob Higginbotham at (800) 377-3536.
President’s Message: New Year, New Chamber? Only if you tell us!
Chris Berleth, President, The Columbia Montour Chamber of Commerce
“It’s January 3…how am I already behind?”
There’s a better way to enter the new year than to be stressed out in your first full week back to work, I'm sure of it. I say this, but at the same time, I found myself asking the above question as we entered the New Year.
It’s so easy for the flip of the calendar and the cultural push of phrases like, “clean slate” and “new year, new you” to rile us up, isn’t it? We’re tempted to use the month of January to set a new tone - whether with our staff, our families, or ourselves - and we set out to drop all of the pesky bad habits that frustrate us in one fell swoop.
If you’re feeling this way, there’s good news and bad news. The bad news is, the secret recipe to solving your anxieties is not found in this message. I am no wunderkind, no secret genius. The good news? There are a lot of really great Chamber members who can help, and we're pretty good at making connections.
If you want to fight anxiety and find great resources, here are three thoughts for you.
1.) Need Help? Just Ask!
The Chamber Membership Guide and Business Directory is filled with incredible connections and local resources. Have you grabbed a printed copy yet, or perused the digital edition?
If you’re feeling overwhelmed and need some mental health help, let’s get you connected to some legitimate mental health resources. Maybe your business needs a pick-me-up or a big-picture view. Consider the business consultants and the long-tenured training professionals in our footprint. Need legal help, or accounting? Want someone to go over HR benefits programs with you, or save you on your energy bill? Chances are very good – we know some folks who can help. Do you have employees who are struggling? Let’s get them connected to the nonprofits and assistance programs that will help them thrive.
2.) Use the Chamber Strategically
In 2025, resolve to use your Chamber member benefits even more strategically. Not sure where to start? Get a refresher on the Chamber at Membership Morning. Hoping to take advantage of some story-telling resources? Reach out to talk to us about advertising and article writing that could help you get your name out there. Looking to enhance your brand? Let’s make it so that whenever somebody says, “Great local business”, they think of you.
Join us for the events that bring us together, whether it’s next week’s Business After Hours, hosted by the Town of Bloomsburg, the newly announced Legislative Luncheon featuring a keynote and a consideration of the next Legislative Session from PA Chamber of Business & Industry President Luke Bernstein. Celebrate with your Chamber friends who were nominated for awards at our Annual Meeting & Awards Ceremony. Find one of the staff or board, and even if it’s not your usual cup of tea, let us help you make the connections you want to make!
3.) We Need Help Too…Starting With Your Critical Feedback
Your Chamber Board of Directors and our amazing staff are committed to giving you a truly excellent membership experience and a high return on your investment. To do this, we need your help. We’ve created a 2024-2025 Member Satisfaction and Strategic Planning Survey that we need every member of the Chamber to complete. 
When you do, we'll take time to digest what you've said, and we'll refocus our energies on the things that will most meaningfully impact your business. Our mission is a vibrant and sustainable community - your feedback helps us to focus on how to make that happen!
If you’re getting this email, the request is for you. We need YOU to take 20 minutes to give us your best feedback, and no, we’re not worried about multiple representatives of the same member filling out the survey. If you represent a member of the Chamber, we want your thoughts.
To make this survey easier, we’ve made it available online and in a fillable pdf. We’ve also got a QR code that you can share as well! The survey will be open through February 28, 2025, and will be the basis for our next strategic plan.
Final Thought: Help Us Pick What's Best
Whether you subscribe to the “new year, new you” mentality or not and the sometimes drastic requirements of impossible New Year's resolutions, there is some good to be found in that flip of the calendar. One of the strengths of this season is that it challenges me to be more proactive and focused on planning, and pokes me with the friendly competition to perform better than last year.
At the Chamber, we know that we could focus on many good things this year. We could pour our efforts into new technologies and communications tools, new workforce and education programs, and enhanced benefits packages. We could create new events, apply for grants, or spend all of our time in collaborative partnerships. To focus on the very best initiatives and to do them excellently, help us determine what’s most important to you.
I'd be surprised to find out that you're thinking, "New Year, New Chamber", but I've been wrong before. If you want something different this year, whether it’s a slight realignment of our goals, or something as drastic as a "clean slate", we won't know unless you tell us. But know this - if you tell us, we'll do just exactly what you say!
Member News ~ January 2, 2025
IRS Issued 2025 Optional Standard Mileage Rate to End 2024
Horst Insurance shares that on December 19, 2024, the IRS issued the new rates, which are used to calculate the deductible costs of operating an automobile for business, charitable, medical or moving purposes. Read more.
Corporate Transparency Act (CTA) Beneficial Ownership Information (BOI) (updated 12/26/24)
On December 26, 2024, a second panel from the Fifth Circuit Court of Appeals reinstituted the nationwide injunction on the CTA BOI, halting its enforcement. Learn more.
Visit Downtown Bloomsburg for the First Friday of the Year, January 3!
The event starts 12 minutes earlier than normal so visitors can check out the "Bloom Henge" phenomenon, where the sunset aligns directly down Main Street! Learn more on Facebook. Bonus: The Exchange has announced that its Cash & Carry event will continue to run for two more days, showcasing 332 pieces! Looking to participate in the next show? Check out "Stroke of Luck", and consider placing an entry!
Code Blue Program Operational When Temperatures Drop to 32 Degrees
If you'd like to help keep people out of the cold, consider volunteering with AGAPE, which is seeking volunteers for its Code Blue program.
Innovative Manufacturers Center (IMC) Offers Training to Manufacturers
With a first quarter packed with valuable and often free events, the IMC invites manufacturers to check out upcoming programs.
UGI Employees Give Back
UGI employee volunteers assisted in sorting, organizing, and packing gift bags for children registered through the REAL Life Community Services neighborhood Santa program. Check out their efforts here.
CSO Invites Homeowners in Columbia, Montour, and Northumberland Counties to Energy Awareness Night
Learn smart tips to save on your energy costs, and earn up to $200 by getting involved in CSO's energy research project. Energy Awareness Night is January 9th, 6:30 pm - 7:30 pm at the Hub at Mulberry Mill. RSVP requested at csoinc@censop.com.
Congratulations to All Participants of the Bloomsburg Area YMCA's New Year's Eve 5K
Check out pictures online!
New Year, New Goals at Wrk Inside Out
Looking to make changes to your way of thinking about health, fitness, nutrition, and wellness? Check out the newest blog post and "The Process" at Wrk Inside Out.
Did You Miss Last Week's Member News? Here's News That's Still Timely
Community Giving Foundation Announces 2025 Grantround Update
Community Giving Foundation will launch a simplified and shortened grant application in 2025 to make the process more efficient and effective for everyone. The application period for the 2025 grant round opened today, January 2, 2025, and will close on February 28, 2025. Please visit the Foundation's grant website for more information.
Wilkes SBDC Asks - Is your small business ready for winter weather?
The first day of winter is this Saturday, and with it comes the potential for severe weather that could impact your business. From power outages to supply chain delays, preparation is key to staying ahead. Here's a guide from the U.S. Small Business Administration.
Low Income Home Energy Assistance Program (LIHEAP) is Now Open
LIHEAP is open every heating season between November and April. Pennsylvania’s Low-Income Home Energy Assistance Program (LIHEAP) offers energy assistance grants to income-qualified customers. You do not have to have an unpaid bill to receive these grants. Learn more about LIHEAP guidelines and qualifications via UGI here, or by contacting your local county assistance office.
Berwick Area YMCA Offering Free Adult Land and Water Classes Until January 4
Programs for adult land and adult swim classes are free and open to the public for a limited time.
New Resource For State Grants
The Commonwealth Office of Digital Experience (CODE PA) recently launched a new resource to make it easier for residents, businesses, nonprofits, schools, and local governments to find and apply for grants from state agencies. Check it out here.
Are you from Berwick? Fill out the Berwick Blueprint Community Survey
Berwick is inviting residents, business owners, and visitors to offer their opinions on a series of standard perceptual questions about the community. Take the survey here!
Children's Museum Announce January Programs and Events
Check out the programs and events happening at the Bloomsburg Children's Museum in January.
Learning To Live Beloved Ministries to hold Gala January 11th
Learning to Live Beloved Ministries will be holding its First Annual Well House Gala on January 11th at the Pine Barn. Learn more.
PACareerlink to Offer WEDnet webinar on January 23rd
Register to learn about resources to train your employees.
LCBC hosting Night to Shine
On Friday, February 7, 2025, LCBC will once again partner with the Tim Tebow Foundation to host Night to Shine, an unforgettable prom night experience for people with special needs. Night to Shine is a worldwide movement that will include special needs proms in 50 states and 7 countries. This is LCBC’s 10th year hosting this unforgettable night in NEPA. Learn more here.
Save the Date - DCDC's Dueling Piano's Returns April 2025
Please stay tuned for details on how you can be a part of this great event!
The Art of Giving Feedback That Inspires Instead of Discourages
Delivering constructive feedback is vital for team growth and morale. Effective feedback should be specific, timely, and focused on behaviors rather than personal attributes. Utilizing the "sandwich" approach — starting with positive feedback, addressing areas for improvement, and concluding with encouragement — can enhance receptivity. Empathy and active listening are crucial in fostering a supportive environment that encourages open dialogue and continuous development.
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Providing constructive feedback is a cornerstone of effective leadership, essential for fostering growth and maintaining team morale. However, when feedback is poorly delivered, it can lead to decreased motivation and strained relationships. Mastering the art of giving feedback that inspires rather than discourages is crucial for leaders aiming to cultivate a high-performing and cohesive team.
Be Specific and Timely
Effective feedback is both specific and timely. Address particular behaviors or outcomes rather than making general statements. For instance, instead of saying, "You need to improve your presentations," specify, "In your last presentation, incorporating more data visuals could enhance audience engagement." In a Forbes article, Robert Lonemann, CEO of Lift Solutions Holdings, offers leaders advice on how to give constructive feedback. He advises leaders to be direct and to deliver feedback promptly while the observed behavior is still fresh, ensuring relevance and clarity.
Focus on Behavior, Not Personality
Concentrate on the individual's actions and their impact, avoiding personal judgments. This approach, according to Logemann, prevents defensiveness and promotes openness to change. For example, rather than stating, "You're careless with deadlines," frame it as, "Submitting reports after the deadline affects our project's timeline."
Employ the "Sandwich" Approach
The "sandwich" method involves beginning with positive feedback, discussing areas for improvement, and concluding with encouragement. This technique acknowledges the individual's strengths, addresses concerns, and reinforces confidence, making the feedback more palatable and constructive. Here’s an example of constructive feedback using the sandwich technique: "You’ve done a great job capturing the main points clearly and concisely; however, adding more specific examples could make your argument even stronger. Keep up the excellent work—your writing shows real potential!"
Encourage Dialogue and Collaboration
Feedback should be a two-way conversation where both parties actively participate in the exchange. Encourage team members to share their perspectives, insights, and suggestions, creating an open dialogue that goes beyond simply giving or receiving feedback. This collaborative approach fosters a sense of ownership, as individuals feel their voices are heard and valued. It also builds mutual respect by demonstrating that all contributions matter, regardless of rank or role. When team members are actively involved in the feedback process, it not only enhances trust but also leads to more effective problem-solving and sparks innovation by incorporating diverse viewpoints and ideas.
Practice Empathy and Active Listening
Demonstrate empathy by acknowledging the challenges your team members face and showing understanding of their viewpoints. Active listening — fully concentrating, understanding, and responding thoughtfully — builds trust and openness, creating an environment where feedback is viewed as an opportunity for growth rather than criticism.
Provide Actionable Steps
Effective feedback should always include clear, actionable recommendations that guide individuals toward improvement. Vague advice like, "Improve your communication skills," can leave the recipient unsure of where to start or how to meet expectations. Instead, offer concrete suggestions that are practical and achievable. For example, you might say, "In future meetings, try summarizing the key points at the end to ensure everyone leaves with a clear understanding of the next steps." This specific guidance not only provides a clear path forward but also builds confidence by showing that improvement is within reach. When feedback is both constructive and actionable, it empowers individuals to take meaningful steps toward growth and success.
Follow Up and Recognize Improvement
After providing feedback, follow up to assess progress and offer additional support if needed. Recognize and praise improvements, reinforcing positive changes and motivating continued development. Acknowledgment of effort and progress fosters a culture of continuous improvement and engagement.
The Takeaway
Delivering feedback that inspires requires intentionality, empathy, and clear communication. By focusing on specific behaviors, encouraging open dialogue, and providing actionable suggestions, leaders can transform feedback into a powerful tool for motivation and growth, strengthening team dynamics and driving organizational success.
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The Columbia Montour Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike.
January Business Matters – Submit Your Content
Submit your content for the January 2025 edition of Business Matters!
The Columbia Montour Chamber is pleased to continue its partnership with the Press Enterprise for Business Matters, a quarterly print tab publication distributed to the newspaper's online and print readership.
How does the partnership work? Chamber members are invited to work directly with the Chamber to submit stories and member updates at no charge, and the Chamber will assemble that content. The Press Enterprise handles the rest, offsetting distribution and printing costs with ads made by Chamber members.
As we gear up for our upcoming 1st quarter Business Matters edition, we're excited to invite you to contribute and showcase your business to the local community. We eagerly welcome articles, success stories, and any other content that can spotlight your business achievements, milestones, or industry expertise.
January 3rd, 2025 is the deadline for content submissions ahead of the January publication. Interested in advertising? Please reach out to Michelle Boone at the Press Enterprise to place an advertisement. Don't miss the chance to advertise to this wide audience.
Submit content to the Chamber by emailing stories, pictures, and testimonials here.
2025 Economic Preview: A Year of Productivity-Driven Growth
Source: U.S. Chamber of Commerce
Author: Curtis Dubay, Chief Economist, U.S. Chamber of Commerce
Barring an unforeseeable event, the economy should grow even better in 2025 than it did in 2023 and 2024, which means a growth rate above 3% with the gains being broadly enjoyed. This will contribute to more opportunities for workers and businesses to reach their American Dream.
As 2024 winds down, the economy is growing strongly.
The economy expanded at 3% and 2.8% in the second and third quarters, respectively, and it is tracking to grow over 3% for the fourth quarter. If that holds, the economy will grow around 3% again in 2024.
Most other countries, including those that are highly developed and industrialized, are growing slower than the U.S. economy. They would love to get even close to a 3% growth rate.
Why Growth Matters
What’s more, this type of sustained growth creates opportunities for increased investment, wages, and opportunities for American businesses and workers. That’s why the Chamber is calling for a national priority for growth, driven by people through innovation and productivity and fostered through sound public policy that will help us reach and sustain 3% annual real economic growth.
- When our economy is growing at 3%, someone who is born today will see America’s economy double in size by the time they are in their early 20s.
- At 2% growth, it will take until they are in their mid-30s for the economy to double.
How Jobs and Consumer Spending Have Spurred Economic Growth
The growth we’ve seen in the last few years has been driven by consumer spending. Consumers are fueling their buying from their wages, which have grown faster than inflation since the middle of 2023. This has allowed them to spend above still-high inflation.
Consumers can earn strong wages because the U.S. has a worker shortage that pushes wages up as businesses compete to attract and retain workers.
America’s aging population is one factor contributing to the worker shortage. Older Americans are aging out of the workforce and retiring, while younger generations are having fewer children. Plus, the labor force participation rate has been trending downward for more than 20 years. These trends are contributing to a shrinking workforce.
In fact, we are in an unprecedented situation where the number of job openings is greater than the number of available workers in the economy. As of the end of October, the latest available date, there were 760,000 more job openings and available workers. Before the COVID pandemic, there were always more unemployed workers than job openings. That has flipped now and will likely remain the case for the foreseeable future.
As long as businesses remain short of workers, jobs will remain plentiful and pay well. This will allow consumers to spend at a high level.
This virtuous cycle can continue as long as the worker shortage remains. And there is no relief in sight, either from increased immigration or higher birth rates.
Productivity Will Drive Growth in 2025
Looking to 2025, labor market conditions alone will cause the economy to grow as strongly as it has in the last few years. However, we expect it to grow even stronger.
One part is inflation will continue to fall to the Fed’s 2% target rate, which will bring down interest rates.
But the key to faster economic growth will come from productivity gains.
Productivity–producing more goods and services with the same amount of labor and capital–is the glue that holds together the virtuous cycle of economic progress. Businesses can only hire workers if those workers make the business money. Sharply improved worker productivity helps companies afford the higher wages workers are earning.
Additionally, employee pay has risen sharply enough in the U.S. that it has grown at roughly the same pace as increasing productivity. This means that businesses still have reason to bring them on board and keep them, even if it is by a narrow margin.
Productivity was declining in the years immediately after the pandemic. Since the beginning of 2023, it has been rising, growing close to or above 3% each quarter.
The jump in productivity is largely a U.S. phenomenon, and we are far outpacing other developed countries.
Christine Legarde, the head of the European Central Bank (Europe’s Fed) said recently that “productivity in the European economic zone has increased 0.6% since the end of COVID. It has increased 6% in the U.S.”
While no one knows the exact cause of the rise in productivity, there are a few main drivers.
- Reskilling and Worker Shortages: Productivity gains have come from workers moving into more value-adding positions, either because they reskilled during the pandemic or businesses are hiring them even if they don’t have all the required skills for the position.
- Immigration: The influx of workers via legal immigration has contributed to increased productivity because we were so short of workers in the aftermath of COVID.
- Automation: Automation and mechanization are paying big productivity dividends as well.
AI to Contribute to Boost in Productivity
Gains from artificial intelligence (AI) could cause productivity to soar above expectations next year.
The surge in productivity in the last few years pre-dates the introduction of AI. While we have had years to integrate automation technology and are finally seeing the economic gains from that evolution, the economic efficiency brought on by AI hasn’t really kicked off yet.
In 2025, we can expect businesses across the economy to better integrate AI into their processes. They are going to have no other choice because they will remain short of workers.
AI will make their current workers more productive than they already are. This will boost growth even further and allow businesses to continue paying high wages, all while expanding their profit margins (as long as wage gain remains at current levels). That’s a win-win-win.
About the Author: Curtis Dubay is Chief Economist, Economic Policy Division at the U.S. Chamber of Commerce. He heads the Chamber’s research on the U.S. and global economies.
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The Columbia Montour Chamber of Commerce (CMCC) is a proud, 80-year member of the U.S. Chamber of Commerce which represents local employers in support of vibrant, sustainable communities in Columbia and Montour Counties. The CMCC works closely with the U.S. Chamber to advocate on behalf of its members.
Member News ~ December 26, 2024
Critical Update: Corporate Transparency Act (CTA) Beneficial Ownership Information (BOI)
On December 23, 2024, the Fifth Circuit Court of Appeals lifted the nationwide injunction on the CTA BOI, allowing its enforcement to proceed. This ruling means that businesses must now comply with the CTA's requirements, which means registering BOI with the Financial Crimes Enforcement Network (FinCEN) by updated deadlines. Read more.
Montour Preserve to Host First-Day Hike
Low Income Home Energy Assistance Program (LIHEAP) is Now Open
LIHEAP is open every heating season between November and April. Pennsylvania’s Low-Income Home Energy Assistance Program (LIHEAP) offers energy assistance grants to income-qualified customers. You do not have to have an unpaid bill to receive these grants. Learn more about LIHEAP guidelines and qualifications via UGI here, or by contacting your local county assistance office.
Berwick Area YMCA Offering Free Adult Land and Water Classes Until January 4
Programs for adult land classes and adult swim classes are free and open to the public for a limited time.
Geisinger Executive Honored as a "CNO to Know"
Congratulations to Janet Tomcavage, MSN, RN, Geisinger's Executive Vice President and Chief Nursing Executive, who was named to Becker's Hospital Review as a CNO to Know. Read more
American Red Cross Reports Volunteer Impact
In 2024, the American Red Cross of Greater Pennsylvania rallied together to make a difference in countless lives. They've shared that 3,400 people volunteered to do the following:
- Responded to more than 1,200 home fires and helped more than 5,000 people after disasters
- Hosted more than 4,700 blood drives, collecting more than 106,000 blood donations
- Provided more than 5,000 services to military members, veterans and their families
- Trained more than 100,000 people with first aid, CPR and AED training
Looking for a Good Read?
The latest edition of PA Health Magazine is filled with heartwarming stories of transformational journeys, resilience, and a thriving community that inspires with stories of heroes, innovative medical procedures, and more, from Geisinger.
Zimmer Insurance Offers Advice - Fast Fix: How to Defog Your Windshield
Maintaining good visibility is one of the most important elements of safe driving. That means paying extra-close attention to your windshield by replacing worn wipers to combat rainstorms and clearing away ice and snow in the winter. Learn more about quick tips and tricks, here, or by checking out the video below!
Did You Miss Last Week's Member News? Here's News That's Still Timely
Community Giving Foundation Announces 2025 Grantround Update
Community Giving Foundation will launch a simplified and shortened grant application in 2025 to make the process more efficient and effective for everyone. The application period for the 2025 grant round will open on January 2, 2025, and close on February 28, 2025. Please visit the Foundation's grant website for more information.
Wilkes SBDC Asks - Is your small business ready for winter weather?
The first day of winter is this Saturday, and with it comes the potential for severe weather that could impact your business. From power outages to supply chain delays, preparation is key to staying ahead. Here's a guide from the U.S. Small Business Administration.
UGI Offers Meter Safety Tips for Snowy Weather
As a reminder, don’t allow snow to cover your gas meter or its pressure regulator. Gently dust off the snow with a broom or your hand. Don’t use a shovel, as it could damage the meter. If you’re shoveling snow, don’t pile it against the meter or its equipment. The snow could melt and refreeze, causing damage. For more meter safety tips, check out these tips.
Greek Life Making a Comeback at Commonwealth University-Bloomsburg.
After partnering with alumni, students, and national experts, Commonwealth University-Bloomsburg is relaunching Fraternity and Sorority Life with a focus on leadership, connection, and accountability. Read more.
Autoneum Uses Technology to Boost Sustainability on the road to net zero
Learn more about the stunning technology of Autoneum, as they have supported Renault Group in the development of Renault Emblème, a low-carbon demonstration car designed to reduce greenhouse gas emissions by 90 percent over its entire life cycle. As a key project partner, Autoneum further optimized the environmental performance of its sustainable Pure technologies, which were used for numerous components in the vehicle interior and exterior.
Susquehanna Valley United Way Releases 2024 Impact Report
Susquehanna Valley United Way (SVUW) announced the release of its 2024 Impact Report. This year’s report highlights achievements made possible through the combined efforts of nonprofits, for-profits, government agencies, and funders working together to address the region’s most pressing needs. Learn more.
SEDA-COG Shares MPO Trail Demand Report
With advanced trail counter technology, SEDA-COG collects valuable data on our regional trails. This helps track peak usage times, and changes in trail use patterns and provides critical insights for better decision-making. Trail managers, state agencies, conservation groups, and more use this info to shape smarter transportation and recreation investments for everyone to enjoy. Check out the report.
Are you a basketball superfan? Don't forget to vote in the B-Ball SuperFan Contest!
The Press Enterprise invites you to vote every day through December 29 for your favorite local basketball teams!
New Resource For State Grants
The Commonwealth Office of Digital Experience (CODE PA) recently launched a new resource to make it easier for residents, businesses, nonprofits, schools and local governments to find and apply for grants from state agencies. Check it out here.
Are you from Berwick? Fill out the Berwick Blueprint Community Survey
Berwick is inviting residents, business owners, and visitors to offer their opinions on a series of standard perceptual questions about the community. Take the survey here!
Children's Museum Announce January Programs and Events
Check out the programs and events happening at the Bloomsburg Children's Museum in January.
Cash & Carry IX happening through December 29th
The annual show opened with almost 400 pieces by almost 200 artists from nine central Pennsylvania counties including students from Bloomsburg High School and Central Columbia Middle School. Learn more.
Learning To Live Beloved Ministries to hold Gala January 11th
Learning to Live Beloved Ministries will be holding its First Annual Well House Gala on January 11th at the Pine Barn. Learn more.
PACareerlink Offer WEDnet webinar on January 23rd
Register to learn about resources to train your employees.
PPL Electric Utilities Quarterly Newsletter is out now
Check out the newsletter here. Looking for more tips to save energy? Plug your lights into a smart power strip! Don't have one? Win one at the #PPLElectric12Days contest!
LCBC hosting Night to Shine
On Friday, February 7, 2025, LCBC will once again partner with the Tim Tebow Foundation to host Night to Shine, an unforgettable prom night experience for people with special needs. Night to Shine is a worldwide movement that will include special needs proms in 50 states and 7 countries. This is LCBC’s 10th year hosting this unforgettable night in NEPA. Learn more here.
Save the Date - DCDC's Dueling Piano's Returns April 2025
Please stay tuned for details on how you can be a part of this great event!