Think Bigger: How Systems Thinking Gives Small Business Owners a Smarter Edge
If you’re constantly putting out fires in your business, you might be treating symptoms instead of fixing systems.
Systems thinking helps you connect the dots across hiring, sales, customer service, and operations.
It’s not theory. It’s a practical mindset that builds efficiency, resilience, and smarter decision-making.
Small business owners who think in systems avoid waste, anticipate problems, and lead with greater clarity.
604 Words ~ 3 min. read
Ever fix a leaky pipe only to find another bursts a few days later? Running a business without systems thinking is like that. Every fix creates new problems because nothing in your business operates in isolation. Everything is connected.
That is why systems thinking matters. Once used primarily by scientists and large corporations, it is now a strategic advantage for small business owners who want to stop reacting and start leading with clarity and purpose.
What Is Systems Thinking?
Systems thinking is a problem-solving approach that looks at the full picture, not just individual components. It focuses on how different functions, teams, and processes interact, and how those relationships create patterns over time.
For example, if sales are falling, it is easy to blame the sales team. But a systems thinker goes deeper. Is marketing reaching the right audience? Are order delays impacting customer experience? Are internal goals misaligned?
This mindset addresses root causes rather than surface issues. It gives leaders insight that leads to sustainable improvements.
A Real-World Win
Consider a local bakery that saw repeat business begin to dip. The owner initially considered staff retraining but instead decided to map the entire customer journey. She discovered supply chain delays were increasing wait times during peak hours, which frustrated customers. By adjusting vendor relationships and revising inventory practices, she sped up service and brought customers back.
This is systems thinking in action.
Why Small Businesses Need It
Smaller businesses operate with tighter resources and greater exposure to risk. One decision can impact multiple areas at once. That is why systems thinking helps owners lead more effectively. It provides structure for understanding cause and effect throughout the business.
Here’s how it supports growth:
- Efficiency: Uncover root issues in operations rather than solving isolated problems.
- Smarter decisions: Detect recurring patterns and fix their source, not just the outcome.
- Foresight: Recognize how changes in one area will impact the entire organization.
How to Get Started
You do not need a formal system or software to begin. Use these simple steps:
- Sketch your system. Create a visual map of how departments, people, tools, and customers interact.
- Identify feedback loops. Look for areas where problems tend to repeat or compound.
- Ask deeper questions. Move from “What went wrong?” to “What in our structure caused this result?”
- Review regularly. Set time aside monthly to assess how recent changes are impacting other parts of the business.
Free tools like Lucidchart or Miro can help you visualize your system. For more advanced insights, explore Harvard Business Review and MIT Sloan Management Review.
The Bottom Line
Systems thinking gives small business leaders the perspective needed to lead with confidence, not just react to chaos. It connects the dots between actions and outcomes, so you can fix what really matters. The most effective business owners think in systems. They see how each decision shapes the whole. That is what helps them grow stronger, faster, and more sustainably.
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The Columbia Montour Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike.
Member News ~ June 19, 2025
The Garden Tours Are Back
Learning to Live Beloved Ministries receives a $31,000 grant for Project Restoration
Learning to Live Beloved Ministries, in Berwick, has received $28,000 from the Berwick Health and Wellness Fund and $3,000 from the C.K. Battram Field of Interest Fund through the Community Giving Foundation.
These grant monies will be used to support Project Restoration. Project Restoration is an initiative to see hope, healing and restoration brought to domestic female survivors of human sex trafficking and exploitation through a short term emergency home called, The Well House.
SBDC Hosts Webinar
Dorothy Lane, Director of the Wilkes University SBDC is presenting "The First Step: Starting a Business in Pennsylvania"
The Bloomsburg Area YMCA offers Adaptive Track & Field
Stuart Tank Memorial was featured on PABucketLists
Check out the information guide by Rusty Glessner.
The Bloomsburg Children's Museum and Bloomsburg Teen Center Partner for Summer Program
“How Did You Make That?” is a free 5-week camp for teens where they will go behind the scenes at real local manufacturers to see how things are made from design to production. They will visit places like Commercial Stainless, Sekisui, Dyco, Rick Stanley Clockworks, GAF Roofing, and more. Camp starts July 23rd and meets Wednesdays at 4:30 PM. Transportation from the Bloomsburg Teen Center and food are included and it’s completely free to join. Click here for more information.
Hopewell Park: Temporarily Closed
The Montour Area Recreation Commission (MARC) advises users of Hopewell Park in Mahoning Township, Montour County, that the park will be closed to public use on Monday, June 16, weather permitting, and for several days in the next several weeks as construction begins on Moore Energy’s nearby solar energy facility. Work will include reconstruction of the park’s access road and an expansion of the park’s parking area.
Bloomsburg Public Children's Library "Crafternoon with the Art Cart"
Join the library on Saturday, June 21 from 12:00pm–1:30pm for a "crafternoon" This program is tailored for children of all ages and is free to the public.
McKonly & Asbury Host July Webinar
On July 10th tune in for a FREE Webinar from 2:00-3:00pm. Elizabeth Harriger, Amanda Frikker and Megan Krider, will be presenting on Understanding Long-Term Monitoring and Compliance for Rental Projects Receiving AHP Funding. Click here to register
The Women's Center Newsletter OUT NOW
Soak up the Sun Summer Newsletter features content about funding updates, trainings, and more.
Movie Night in Gillespie Memorial Park
Did You Miss Last Week's Member News? Here's News That's Still Timely
Susquehanna Valley United Way Celebrates Campaign Success, New Leadership, and Bold Future
Susquehanna Valley United Way proudly wrapped its 2024–2025 Campaign on a high note during a special celebration held Thursday, June 5th at Susquehanna University’s Downtown Center. Learn more.
$100,000 in Grants Distributed Through Foundation and Amazon Partnership
The Community Giving Foundation recently partnered with Amazon to distribute $100,000 in grant funding to nonprofits serving the Berwick area. Learn More.
CSIU to Host The Human Experience Summer Camp
FREE for Students in Grades 7–12! The Central Susquehanna Intermediate Unit is proud to host The Human Experience, a four-day, immersive summer program designed to foster connection, self-awareness, and community-building among students through a blend of educational training, leadership development, and theatrical experiences. July 21–24, 2025 9:00 AM – 3:00 PM at Central Susquehanna LPN Career Center– 15 Lawton Lane, Milton, PA. Open to students entering grades 7–12 in the 2025–26 school year. For more information, contact Julie Petrin at jpetrin@csiu.org or 570-523-1155 ext. 2316.
Discover Local Beauty on Display During the 2025 Danville Heritage Garden Tours
The Danville Heritage Festival Committee is proud to announce the return
of one of its most beloved summer traditions: the 2025 Danville Heritage Garden Tours, taking place on Saturday, June 28 from 9:00 AM to 5:00 PM. Learn more.
Columbia County Recognizes Chamber members with Victim Service Award
Columbia County District Attorney’s Office recently held the 2nd Annual Victim Service Award Ceremony to recognize those in our community who are strong advocates and supporters of crime Victims in our communities. Sgt. Rob Neiderhiser of Bloomsburg University Police Department received this year’s Law Enforcement Victim Service Award. Emily Karc, Founder and CEO of Learning to Live Beloved Ministries, received the Frances Fraley Community Partner Victim Service Award. Both recipients have made monumental contributions to victim services in Columbia County. Congratulations!
PA Careerlink hosting Unemployment Compensation: Relief from Charges Employer Seminar
Concerned about controlling Unemployment Compensation costs? This in-person seminar, hosted by PA Careerlink, explains what Relief from Charges is, eligibility, and how to file. Join them on July 30th from 3:30 - 4:30 at their Central Rd location in Bloomsburg. For more information and to register reach out to Tammy Pursel OR Drew Edsell.
Summer Festival happening at Villa Sacred Heart July 12
The Sisters of Saints Cyril and Methodius invite you to Villa Sacred Hear in Danville to celebrate the 50th Anniversary of the Summer Festival. The event begins at 10:30 on July 12th. Enjoy food trucks, Sisters' Bakery, a flea Market, arts and crafts, Bingo, Books, and MORE! Help them celebrate 50 years!
Bloomsburg Children's Museum Announces June Programs
Women's Giving Circle to hold next "On the Bright Side" Rescheduled to August 21st
The Women's Giving Circle will hold its next "On the Bright Side" virtual lunch session on Thursday, August 21st at noon. Curious to know more about your family history, but not sure how to get started? Join them to learn tips and tricks to discovering your story. Please also come to share interesting facts about your ancestors. Two of our Women's Giving Circle committee members have Marie Antoinette and William Shakespeare on their family trees! Register here.
Attention Artists
America250PA is accepting design submissions from Pennsylvania artists for the ‘Bells Across PA’ art series to commemorate the 250th Anniversary of the United States in 2026. The selected artists will execute their designs on bell sculptures. View the full announcement here.
Learning to Live Beloved Ministries hosts Family Mini Golf Night
Families are welcome to join for a night of mini golf on Saturday, July 26th, from 3 pm-8 pm learn more on their Facebook page
Ronald McDonald House of Danville seeks meal group volunteers
The Ronald McDonald House of Danville is home to families with children receiving medical care at local hospitals. The House has a fully-stocked kitchen and provides meals for families staying at the House. They are seeking meal group volunteers to help cook or cater meals for families so they can relax and enjoy a meal together in the dining room. Interested in cooking a meal? Contact Molly Shaw at mshaw@rmhdanville.com for more details or visit the link to sign up: https://ow.ly/r9ph50SSp89.
Bloomsburg Theatre Ensemble Announces Summer Camps
BTE Theatre School offers a range of classes, workshops, and camps designed to teach the fundamentals of the theater arts on an age-appropriate basis: critical reading, aesthetic analysis, creative thinking and problem solving, collaboration, theatre technology, oral interpretation, movement, and more. Visit this link for more information.
MC Federal Credit Union hosting 5th Annual Charity Golf Tournament
Join MC Federal Credit Union Friday, June 27, 2025, for MC Federal Credit Union’s 5th Annual Charity Golf Tournament at Knoebels Three Ponds Golf Course in Elysburg, PA. Whether you're an experienced golfer or just love supporting a great cause, this event is a fantastic way to enjoy the summer sun while giving back to the community. Learn more.
Bloomsburg Rotary Gears Up for Their Annual Golf Tournament.
The tournament will be held on August 13th, and proceeds will support AGAPE's Backpacks for Kids Program. Registration forms with payment in full are due by August 1, 2025. Click here to view the registration form.
The Women's Center Hosting Brain Trauma Event
The Women's Center of Columbia and Montour Counties will be hosting a brain trauma event on June 20th. This is a free event covering brain injuries and held from 9:00 - 3:30 at the Hub at Mulberry Mills. Click here to register spaces are limited.
U.S. Chamber Commends Release of Senate Tax Proposal and Continued Momentum for Permanently Securing Pro-Growth Tax Reforms
Source: US Chamber of Commerce
What happened: Earlier this week, the Senate released its tax reform proposal, a major step toward making the 2017 Tax Cuts and Jobs Act (TCJA) permanent.
Why it matters: The U.S. Chamber of Commerce views the proposal as a continuation of pro-growth policies that have fueled economic expansion and job creation since the TCJA’s enactment.
What we’re saying: U.S. Chamber of Commerce Executive Vice President and Chief Policy Officer Neil Bradley issued the following statement applauding the release of the Senate’s tax reform proposal.
“The tax bill text released today by the Senate represents another significant step forward in advancing President Trump’s pro-growth tax agenda. We commend Chairman Mike Crapo and the lawmakers driving this effort for their dedication to making permanent the pro-growth provisions of the 2017 Tax Cuts and Jobs Act—reforms that have played a critical role in driving economic growth and expanding opportunity.
“The Senate’s proposal includes key provisions designed to not only maintain but also enhance the competitiveness of the United States’ current tax system in ways that will encourage investment and innovation for years to come.
What’s next: “The US Chamber will continue to engage with lawmakers and the administration to achieve consensus for a permanent, pro-growth tax code, and we look forward to seeing this effort through to the finish line.”
The US Chamber applauded the House passage of the One Big Beautiful Bill Act last month.
For more than a year, the US Chamber has executed an all-out advocacy blitz in support of pro-growth tax policy, spotlighting the positive impacts of the 2017 Tax Cuts and Jobs Act for American businesses and workers.
A public opinion survey conducted by McLaughlin & Associates on behalf of the US Chamber shows a majority of voters support making tax relief permanent and Americans are more likely to vote for a candidate who advocates for permanent tax relief.
The US Chamber, in partnership with state and local chambers from across the country, has hosted more than two dozen in-district roundtables with lawmakers and local businesses to highlight the need to extend these pro-growth tax provisions.
Last Week in the Legislature – 6/18/25
Source: PA Chamber of Business and Industry
The General Assembly saw a flurry of legislative activity last week, with several bills considered that could impact Pennsylvania employers. Lawmakers advanced proposals related to regulatory reform, energy access, CPA licensure, wage laws, health care transactions, tax policy, and more.
The PA Chamber weighed in on each, supporting efforts that promote competitiveness and opposing measures that would add new compliance burdens or raise undue costs. Here is a recap of last week’s legislative action most relevant to employers:
Three-Year Review of Economically Significant Regulations (S.B. 444; Brooks)
The Pennsylvania Senate voted along party lines (27-23) to pass Senate Bill 444 last Tuesday.
This legislation mandates that all economically significant regulations be reviewed every three years to evaluate their continued effectiveness and relevance, promoting a more accountable and adaptable regulatory system.
This legislation introduces a more dynamic and accountable regulatory environment, ensuring that outdated, duplicative, or unnecessarily burdensome rules are regularly re-evaluated and potentially revised or repealed. A periodic review reduces long-term compliance costs, encourages innovation, and improves regulatory clarity, all of which support a more competitive business climate and a more responsive government framework.
PA Chamber of Business and Industry supported this legislation (CLICK HERE for our memo), which was referred to the House Intergovernmental Affairs and Operations Committee.
Regulatory Review Act (S.B. 333; Keefer)
The Senate also voted along party lines (27-23) to pass Senate Bill 333 last Tuesday.
SB 333 requires any economically significant regulation, with an impact of $1 million or more annually, to receive approval from the General Assembly before taking effect, reinforcing legislative oversight of major regulatory decisions.
The legislation provides regulatory consistency and predictability, reduces the risk of costly compliance “surprises,” and gives the business community more opportunity to engage in policymaking that affects their operations and growth.
PA Chamber of Business and Industry supported this legislation (CLICK HERE for our memo), which was referred to the House Intergovernmental Affairs and Operations Committee.
Energy Choice (S.B. 311; Yaw)
The Senate voted 34-15 to pass Senate Bill 311 last Wednesday.
SB 311 prohibits municipalities from adopting policies that restrict or prohibit a utility service based on the type of energy source.
A stable energy framework and consistent policies that provide businesses with certainty is key in attracting economic investment in Pennsylvania. Ensuring reliable access to all types of utilities, regardless of their energy source, supports this goal while also meeting the diverse needs of consumers across the Commonwealth.
PA Chamber of Business and Industry supported this legislation, (CLICK HERE for our memo), which was referred to the House Energy Committee.
CPA Licensure Modernization (S.B. 719; Hutchinson)
The Senate voted unanimously (49-0) to pass Senate Bill 719 last Wednesday.
This legislation would enhance and modernize certified public accountant (CPA) licensure requirements by establishing an additional pathway for CPA licensure and enhance CPA mobility to ensure CPAs licensed in other states are able to practice in Pennsylvania.
Under current law, candidates seeking CPA licensure must obtain a master’s degree or 150 credits, gain one year of professional experience, and pass the Uniform CPA Exam. This legislation would establish an additional pathway for candidates with a bachelor’s degree who gain two years of professional experience and pass the Uniform CPA Exam. The legislation also modernizes rules related to interstate mobility of CPAs.
PA Chamber of Business and Industry supported this legislation, which now goes to the House Professional Licensure Committee.
Prevailing Wage Expansion (H.B. 846; Dawkins)
The House of Representatives voted 126-76 to pass House Bill 846 last Tuesday.
This legislation would expand the PA Prevailing Wage Act to include custom fabrication and prohibit the practice of split-rates.
The PA Prevailing Wage Act requires pre-determined wages to be paid on public construction projects and can substantially increase project costs. This legislation would expand this requirement to custom fabrication work separate from the jobsite, which will raise costs on taxpayers and potentially divert projects to out-of-state competitors. The legislation also prohibits the practice of paying “split rates,” which companies utilize to promote efficiency on a worksite. Both changes will increase costs and create administrative challenges for employers.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the Senate.
Minimum Wage (H.B. 1549; Dawkins)
The House of Representatives voted along party lines (102-101) to pass House Bill 1549 last Wednesday.
This legislation would increase the minimum wage incrementally based on county: Philadelphia would increase to $15 in 2026; Allegheny (as well as counties of the 2nd Class A, 3rd class, and several other smaller counties) would increase to $15 by 2028; and all other counties would gradually increase to $12 by 2028. In all counties, the rate would increase every year thereafter based on inflation, and the tipped rate would be set at 60 percent of the regular rate.
Employers in Pennsylvania, particularly small businesses, nonprofits, and childcare centers have expressed concerns with their ability to simply absorb significant increases in labor costs, without being forced to reduce services and/or their workforce. Additionally, restaurants, many of which would be forced to increase labor costs by as much as 320 percent under this proposal, have warned that significant increases to the tipped rate could similarly force restaurants to reduce hours or staff.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the Senate.
Regulating Health Care Transactions (H.B. 1460; Borowski)
The House of Representatives voted 121-82 to pass House Bill 1460 last Tuesday.
This legislation would empower the Pennsylvania Attorney General to unilaterally determine the fate of health care transactions in Pennsylvania and decide whether the transaction is “against the public interest.”
The legislation creates a new and bureaucratic review process while placing financial costs for the process back onto health care providers. This legislation is duplicative of existing state and federal processes and adds power to a single government agency to subjectively determine if health care transactions are “against the public interest.”
PA Chamber of Business and Industry opposed this legislation, which now goes to the Senate.
Electronic Payment of Wages (S.B. 581; Miller)
The Senate Labor & Industry Committee unanimously voted to pass Senate Bill 581 last Monday.
This legislation would permit employers to pay all wages by electronic means. Employers in Pennsylvania are currently allowed to pay employees through payroll or direct deposit. And while the vast majority of employees agree to and prefer electronic payment, an employer is required to accommodate a request for a paper check if even a single employee requests it. This creates administrative challenges and inefficiencies for employers who must maintain systems and processes to prepare for and accommodate these requests.
PA Chamber of Business and Industry supported this legislation (CLICK HERE for our memo), which now goes to the full Senate.
Penalties on Construction Companies (S.B. 72; Kane)
The Senate Labor & Industry Committee unanimously voted to pass Senate Bill 72 last Monday.
This legislation proposes several amendments to the Construction Workplace Misclassification Act, including severe penalties against employers for violations of this notoriously vague and complicated law, the threat of permanent debarment from commonwealth contracting opportunities, and new opportunities for trial lawyers to sue construction companies.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the full Senate.
Tax Refund Penalties (H.B. 1552; Siegel)
The House Finance Committee voted along party lines (14-12) to advance House Bill l552 last Wednesday.
This legislation would allow the Department of Revenue to access penalties for refund claims that are incomplete, for which an earlier claim was already filed, or for “frivolous” refund claims.
This legislation imposes steep penalties with vague standards for failure to comply on taxpayers and practitioners. This could have a cooling effect and result in many legitimate claims to go unfiled for fear of penalties, allowing the Commonwealth to retain more tax revenue than it is legally entitled.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the full House.
Increased Sales Tax Refund Requirements (H.B. 1551; Siegel)
The House Finance Committee also voted along party lines (14-12) to advance House Bill l551 last Wednesday.
This legislation would amend the Tax Code to create additional requirements for taxpayers who file a sales tax refund claim, including full vetting with complete evidence of every transaction prior to filing a claim.
This legislation could have a substantial impact on taxpayers and practitioners by requiring full vetting of every transaction as opposed to sample-based evidence. This legislation could result in a cooling effect where taxpayers may not file claims for which they are legally entitled, allowing the Commonwealth to retain more tax revenue than it is legally entitled.
PA Chamber of Business and Industry also opposed this legislation (CLICK HERE for our memo), which now goes to the full House.
Government Overreach, Price Fixing for Financial Institutions (H.B. 1553; Sanchez)
The House Commerce Committee voted along party lines (14-12) to advance House Bill l553 last Wednesday.
This legislation mandates a statutory cap on overdraft and nonsufficient fund (NSF) fees imposed by banks and credit unions.
This legislation would create new, unprecedented price-fixing regulations, which would create government overreach into the business operations of financial institutions. Overdraft programs are optional for customers and heavily regulated under existing federal law, which requires consumer opt-in and transparent disclosure of terms.
The current system allows consumers to make informed choices, and competitive forces within the industry incentivize fair pricing and clear communication. House Bill 1553 undermines this healthy market dynamic by inserting state government control into areas best left to market forces.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the full House.
Wireless Equipment Sales Tax Exemption (H.B. 1503; Prokopiak)
The House Finance Committee unanimously voted to advance House Bill l503 last Wednesday.
This legislation would amend the tax code to clarify the sales tax exemption for wireless network equipment. The bill modernizes the tax code to account for technological advancements and wireless internet data services.
It would also clarify that the sales tax exemption applies to all equipment, parts, and supplies used to build and maintain wireless networks like it already does for landlines.
PA Chamber of Business and Industry supported this legislation (CLICK HERE for our memo), which now goes to the full House.
Right-to-Repair (H.B. 1512; Mullins)
The House Commerce Committee voted 15-11 to advance House Bill 1512 last Wednesday.
This legislation would require original equipment manufacturers of electronics and appliances that contain embedded software, such as cellphones, washers, dryers, refrigerators, televisions, and laptops, to make available to consumers and independent repair shops the information and parts needed to repair those devices and fully disclose any contract provision preventing third party repair.
Right-to-Repair legislation undermines intellectual property rights, compromises product safety, and can lead to unauthorized modifications that jeopardize both consumer safety and the integrity of the original manufacturer’s standards.
PA Chamber of Business and Industry opposed this legislation (CLICK HERE for our memo), which now goes to the full House.
Regulating Recurring Subscriptions (H.B. 1299; Ciresi and H.B. 129; Borowski)
The House Communications and Technology Committee unanimously voted to advance two bills regulating recurring subscriptions last Tuesday.
House Bill 1299 would amend the Unfair Trade Practices and Consumer Protection Act (UTPCPA) to require businesses to notify consumers about automatic renewal subscriptions and to provide an online cancellation option.
Similarly, House Bill 129 would amend the UTPCPA to require businesses to obtain explicit consumer consent before enrolling customers in automatic renewals, along with detailed mandates on how promotional offers must be presented.
Both bills impose detailed and prescriptive rules on how subscriptions must be offered, managed, and canceled. These requirements could raise operational costs, discourage the use of subscription-based services, and make it more difficult for businesses to provide consumers with easy and convenient subscription options. The bills also include new private rights of action, increasing litigation concerns for businesses.
PA Chamber of Business and Industry opposed these bills (CLICK HERE for our memo), which now go to the full House.
Founded in 1916, the Pennsylvania Chamber of Business and Industry is the state's largest broad-based business association, with its membership comprising businesses of all sizes and across all industry sectors. The PA Chamber is The Statewide Voice of BusinessTM.
Rock Stars vs. Superstars: Who’s Fueling Your Team’s Future?
- High performers follow different paths: some seek mastery, others momentum.
- Rock stars deliver consistency and depth; superstars fuel innovation and velocity.
- Leaders must tailor recognition, feedback, and growth opportunities accordingly.
- When managed well, both create a high-functioning, future-ready organization.
- Start by asking: What does success mean for this individual?
640 words ~ 3.5 min. read
Every leader wants high performers, but not all high performers are the same.
Early in her management career, author Kim Scott discovered a powerful distinction that changed the way she led teams. In her book Radical Candor, she introduces the idea of “rock stars” and “superstars,” two types of exceptional employees who contribute in very different but equally valuable ways.
Understanding this distinction is essential for leaders. It’s not just about delegation or recognition. It’s about building sustainable, high-functioning teams that deliver results without burning out.
Rock stars are the team’s steady force. They are deeply skilled professionals who love what they do and consistently excel at it. They aren’t motivated by rapid advancement. Instead, they find satisfaction in mastery and consistent contribution. They are the reason everything runs smoothly even during times of stress or transition. Every team needs people like this. Yet they are often overlooked because they don’t seek the spotlight.
Superstars are the accelerants. They seek out challenges, crave growth, and bring fresh energy to every project. Their ambition pushes boundaries and drives progress. They want to move forward and, when supported properly, help raise the performance of those around them.
Both types of employees are essential. But many leaders make the mistake of treating them the same way.
Consider what happens when a rock star is pushed toward a leadership role they don’t want. Over time, they feel misunderstood and undervalued. The result is often disengagement or departure. Now imagine a superstar eager to take on more responsibility, but their manager hesitates or fails to provide opportunities. That superstar will eventually leave in search of a place that better matches their pace and ambition.
The takeaway is clear. Managing talent effectively means adapting your leadership to the needs of the individual.
Rock stars do best when they receive feedback that respects their expertise and encourages them to deepen their skills. They want their work to be acknowledged, not necessarily elevated in title. Praise, opportunities to mentor others, and consistent roles where they can thrive are what matter most.
Superstars need challenging assignments, freedom to solve problems, and regular conversations about their career trajectory. Micromanagement undermines their potential. Instead, they benefit from structured autonomy and clear guidance on how to achieve their goals.
Smart leaders act on these differences. They assign work based on strengths and aspirations. Rock stars are ideal mentors and internal coaches who help maintain quality and team cohesion. Superstars shine in fast-moving projects, innovation sprints, and leadership development opportunities.
The synergy between these two profiles is powerful. Superstars raise the bar, while rock stars keep the bar from falling. One drives innovation, the other delivers consistency. Together, they create a team that is both agile and dependable.
It’s also important to recognize that people shift between these roles. A superstar may move into rock star mode during a new life phase. A rock star may seek a faster pace when inspired by a new goal. Good leadership means staying tuned in and asking the right questions, rather than making assumptions.
A great place to begin is by asking each team member, “What does success look like for you right now?”
The answer can guide your leadership style, improve retention, and unlock performance across your organization. Because real leadership isn’t about driving people toward a single definition of success. It’s about helping each individual grow in a way that makes them—and your company—stronger.
For more insights, check out this article from Fast Company: Want to be a better leader? Start coaching your team like this.
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The Columbia Montour Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike.
Member News ~ June 12, 2025
Susquehanna Valley United Way Celebrates Campaign Success, New Leadership, and Bold Future
Susquehanna Valley United Way proudly wrapped its 2024–2025 Campaign on a high note during a special celebration held Thursday, June 5th at Susquehanna University’s Downtown Center. Learn more.
$100,000 in Grants Distributed Through Foundation and Amazon Partnership
The Community Giving Foundation recently partnered with Amazon to distribute $100,000 in grant funding to nonprofits serving the Berwick area. Learn More.
Bloomsburg Children’s Museum Receives $40,000 Grant from Arconic Foundation to Expand Manufacturing-Focused STEM Programs for Rural Youth
The Bloomsburg Children’s Museum (BCM) announced today that it has been awarded a $40,000 grant from the Arconic Foundation, with local support from Kawneer Bloomsburg, to expand the Museum’s manufacturing and engineering education programs for students ages 10–17 across Columbia, Montour, and Northumberland Counties. Learn more.
CSIU to Host The Human Experience Summer Camp
FREE for Students in Grades 7–12! The Central Susquehanna Intermediate Unit is proud to host The Human Experience, a four-day, immersive summer program designed to foster connection, self-awareness, and community-building among students through a blend of educational training, leadership development, and theatrical experiences. July 21–24, 2025 9:00 AM – 3:00 PM at Central Susquehanna LPN Career Center– 15 Lawton Lane, Milton, PA. Open to students entering grades 7–12 in the 2025–26 school year. For more information, contact Julie Petrin at jpetrin@csiu.org or 570-523-1155 ext. 2316.
Discover Local Beauty on Display During the 2025 Danville Heritage Garden Tours
The Danville Heritage Festival Committee is proud to announce the return
of one of its most beloved summer traditions: the 2025 Danville Heritage Garden Tours, taking place on Saturday, June 28 from 9:00 AM to 5:00 PM. Learn more.
Columbia County Recognizes Chamber members with Victim Service Award
Columbia County District Attorney’s Office recently held the 2nd Annual Victim Service Award Ceremony to recognize those in our community who are strong advocates and supporters of crime Victims in our communities. Sgt. Rob Neiderhiser of Bloomsburg University Police Department received this year’s Law Enforcement Victim Service Award. Emily Karc, Founder and CEO of Learning to Live Beloved Ministries, received the Frances Fraley Community Partner Victim Service Award. Both recipients have made monumental contributions to victim services in Columbia County. Congratulations!
Women's Center of Columbia and Montour Counties hosting Father's Day Celebration
Join the Women's Center of Columbia and Montour Counties for a Father's Day Celebration on June 15th from 12:00 - 4:00 pm. The day will feature food, outdoor activities and games, and a basket raffle. For more information and to register click here.
PA Careerlink hosting Unemployment Compensation: Relief from Charges Employer Seminar
Concerned about controlling Unemployment Compensation costs? This in-person seminar, hosted by PA Careerlink, explains what Relief from Charges is, eligibility, and how to file. Join them on July 30th from 3:30 - 4:30 at their Central Rd location in Bloomsburg. For more information and to register reach out to Tammy Pursel OR Drew Edsell.
Did You Miss Last Week's Member News? Here's News That's Still Timely
Help the Columbia Child Development Program - Head Start Celebrate 60 years!
Head Start is turning 60 with a digital birthday card! Share your memories of how Head Start has impacted your life, or simply join us in saying Happy Birthday! Sign the card here.
Bucknell SBDC Hosting Ribbon Cutting
Join the Bucknell SBDC for a ribbon cutting on June 12th for a new fusion restaurant in Danville. Learn more here.
Summer Festival happening at Villa Sacred Heart July 12
The Sisters of Saints Cyril and Methodius invite you to Villa Sacred Hear in Danville to celebrate the 50th Anniversary of the Summer Festival. The event begins at 10:30 on July 12th. Enjoy food trucks, Sisters' Bakery, a flea Market, arts and crafts, Bingo, Books, and MORE! Help them celebrate 50 years!
Bloomsburg Children's Museum Announces June Programs
Swift Kennedy Releases June Newsletter
Bloomsburg Public Library Summer Book Sale
Join the Bloomsburg Public Library for their annual book sale happening June 10 - 14th. More than 10,000 books in good condition at great prices! All proceeds benefit the Bloomsburg Public Library. Get more details here.
Women's Giving Circle to hold next "On the Bright Side" Rescheduled to August 21st
The Women's Giving Circle will hold its next "On the Bright Side" virtual lunch session on Thursday, August 21st at noon. Curious to know more about your family history, but not sure how to get started? Join them to learn tips and tricks to discovering your story. Please also come to share interesting facts about your ancestors. Two of our Women's Giving Circle committee members have Marie Antoinette and William Shakespeare on their family trees! Register here.
Attention Artists
America250PA is accepting design submissions from Pennsylvania artists for the ‘Bells Across PA’ art series to commemorate the 250th Anniversary of the United States in 2026. The selected artists will execute their designs on bell sculptures. View the full announcement here.
Learning to Live Beloved Ministries hosts Family Mini Golf Night
Families are welcome to join for a night of mini golf on Saturday, July 26th, from 3 pm-8 pm learn more on their Facebook page
Ronald McDonald House of Danville seeks meal group volunteers
The Ronald McDonald House of Danville is home to families with children receiving medical care at local hospitals. The House has a fully-stocked kitchen and provides meals for families staying at the House. They are seeking meal group volunteers to help cook or cater meals for families so they can relax and enjoy a meal together in the dining room. Interested in cooking a meal? Contact Molly Shaw at mshaw@rmhdanville.com for more details or visit the link to sign up: https://ow.ly/r9ph50SSp89.
Bloomsburg Theatre Ensemble Announces Summer Camps
BTE Theatre School offers a range of classes, workshops, and camps designed to teach the fundamentals of the theater arts on an age-appropriate basis: critical reading, aesthetic analysis, creative thinking and problem solving, collaboration, theatre technology, oral interpretation, movement, and more. Visit this link for more information.
MC Federal Credit Union hosting 5th Annual Charity Golf Tournament
Join MC Federal Credit Union Friday, June 27, 2025, for MC Federal Credit Union’s 5th Annual Charity Golf Tournament at Knoebels Three Ponds Golf Course in Elysburg, PA. Whether you're an experienced golfer or just love supporting a great cause, this event is a fantastic way to enjoy the summer sun while giving back to the community. Learn more.
New Growing Greener Grants Available for Local Environmental Projects
This week, the PA Department of Environmental Protection (DEP) announced the opening of a new application round for the Growing Greener Plus Grant Program.
This program provides vital funding – the largest single investment of state funds for these purposes – to address critical environmental concerns like clean water, watershed restoration, flood mitigation, and more. For more information visit the DEP's website.
Ken Pollock Ford Announces 2025 Car Show
Kenn Pollock Ford prepares for their Car Show on September 14th, 2025 from 10am-3pm. View the flyer here.
Bloomsburg Rotary Gears Up for Their Annual Golf Tournament.
The tournament will be held on August 13th, and proceeds will support AGAPE's Backpacks for Kids Program. Registration forms with payment in full are due by August 1, 2025. Click here to view the registration form.
The Women's Center Hosting Brain Trauma Event
The Women's Center of Columbia and Montour Counties will be hosting a brain trauma event on June 20th. This is a free event covering brain injuries and held from 9:00 - 3:30 at the Hub at Mulberry Mills. Click here to register spaces are limited.
Northern Columbia Community & Cultural Center hosting Golf Tournament
Join the Northern Columbia Community & Cultural Center for the Richard Kriebel & George Hasay Memorial Golf Tournament on June 14th. Learn more here.
Key Components of a Competitive Benefits Package
To create a competitive benefits package, which will increase a company’s ability to recruit and retain workers, it is important to consider the interests and needs of their target population. Today, with more younger individuals comprising the workforce, business owners need to consider whether their benefit portfolio requires adjustments to meet evolving needs.
Flexibility is at the core of what most employees seek in a benefits package today. The ability to work from anywhere, adjust schedules to fit their lifestyle, and take time off when needed has become a top priority.
Mental health and wellness support have also become important. More than ever, employees are asking their employers to provide resources for emotional well-being. Offering access to therapy and counseling services has been shown to directly impact job satisfaction, with many employees stating that mental health benefits influence their job decisions. Employee Assistance Programs (EAPs) that provide confidential support for stress and anxiety, along with mindfulness and meditation app subscriptions are among the most requested perks in modern workplaces.
Financial stability is another critical concern. With the burden of student loans, high rent, and economic uncertainty weighing on them, many employees look for financial wellness benefits beyond a simple paycheck. Companies that offer student loan repayment assistance help ease financial stress, while those that provide 401(k) matching and financial planning tools encourage long-term savings. A growing number of organizations are also adopting on-demand pay access, allowing employees to withdraw earned wages before payday, reducing financial strain and enhancing job satisfaction.
Beyond traditional healthcare and retirement plans, many workers today appreciate lifestyle benefits that enhance their quality of life. Wellness stipends that cover gym memberships, fitness classes, or home workout equipment are increasingly popular. Many companies have also introduced pet insurance and “paw-ternity” leave, recognizing the importance of pets in their employees’ lives. Commuter and travel benefits, whether in the form of subsidized public transport or remote work stipends, also play a role in boosting employee satisfaction.
The Columbia-Montour Chamber of Commerce offers its members access to My Benefit Advisor as a solution for employee benefits, including voluntary offerings. For more information about My Benefit Advisor, visit our website at cmcc.mybenefitadvisor.com or contact Rob Higginbotham at (800) 377-3536.
Key Moment for Pro-Growth Tax Policy as Senate Weighs One Big Beautiful Bill
Source: U.S. Chamber of Commerce
Last month, the U.S. House of Representatives took a crucial step toward averting the largest tax increase in American history at the end of this year, when many of the historic reforms enacted in the 2017 Tax Cuts and Jobs Act (TCJA) are set to expire. That step was passing the first cut of President Trump’s “One Big Beautiful Bill Act” and preparing it for Senate consideration.
House passage of such a wide-ranging budget reconciliation bill was no small feat, and we commend the members and staff of the Committee on Ways and Means who worked diligently over the past 18 months to realize this important milestone on the road to tax certainty and stability.
As part of our Growing America’s Future campaign, the U.S. Chamber has called on policymakers to prioritize tax policies that would help achieve the goal of at least 3% annual economic growth. Ensuring that America has a stable, pro-growth, and globally competitive tax code is central to this effort.
The House has taken a substantial step toward this goal but left some important work for the Senate to address, as outlined below.
Preserving Our Competitive Business Tax Rates
Low marginal tax rates promote capital formation and minimize the effects of other distortions in the tax code, all of which contribute to economic growth. Accordingly, we have urged Congress this year to preserve our competitive tax rates for businesses of all types and sizes by maintaining the 21% corporate income tax rate and permanently extending the 20% deduction for qualified business income (QBI).[1]
The House-passed bill would do both of those things—and more.
The House bill would not only make the QBI deduction permanent but also increase the deduction’s value by three percentage points, from 20% to 23%. It would also make several taxpayer-favorable changes to the phase-in of existing limitations, expanding eligibility for the deduction to more businesses.
House tax writers are to be commended for ensuring the long-term competitiveness of our business tax rates, giving companies of all types and sizes the confidence they need to invest, hire, and grow.
Restoring a Pro-Growth Business Tax Base
Equally important as the competitiveness of a jurisdiction’s tax rates is the composition of its tax base to which those rates are applied. In this regard, the U.S. Chamber has long championed reforms that would restore the competitiveness of our business tax base by permanently reinstating three critical business tax policies: (1) the immediate deduction of research and development (R&D) expenses; (2) 100% bonus depreciation (full capital expensing for certain business assets); and (3) a globally competitive (EBITDA-based) limitation on the deduction of business interest expense.
The House-passed bill would generally reinstate all three polices for five years, retroactive to January 2025 through the end of 2029. The bill would also introduce a new pro-growth policy, elective 100% expensing for “qualified production property,” allowing businesses to immediately expense the cost of new factories and other production facilities. Collectively, these four provisions are designed to strengthen the industrial capacity of the United States, promote capital investment and modernization, and facilitate job creation. Coupled with the preservation of our business tax rates, the bill would reassert America’s tax competitiveness in the global tug-of-war for cross-border investment.
We applaud House tax writers for advancing legislation that would temporarily restore a pro-growth business tax base in the United States. In so doing, the bill would temporarily eliminate the tax bias against capital investment and help businesses invest, create jobs, and boost the economy while simplifying the tax system. But if policymakers seek to maximize economic growth, the Senate must take the next step to make the bill’s business tax provisions permanent.
As history shows, certainty and stability are critical to driving major, long-term capital investment. And the economic data bear this out: according to the Tax Foundation, making all four business tax incentives permanent would increase long-run GDP by 1.0%—more than double the 0.6% long-run GDP effect of the House-passed tax package as a whole. We therefore urge Senate tax writers to heed our call and empower American businesses and workers to realize the full potential of permanent, pro-growth tax reform.
Maintaining a Globally Competitive U.S. International Tax System
The House-passed bill seeks to maintain the overall competitiveness of our post-TCJA international tax system by permanently extending the current (lower) effective U.S. tax rates on two principal categories of international business income: foreign-derived intangible income (FDII) and global intangible low-taxed income (GILTI). The bill would also permanently extend the current base erosion and anti-abuse tax (BEAT) rate.
We commend House tax writers for taking action to prevent these scheduled tax increases from occurring at the end of the year, which would otherwise reduce the incentives for multinational companies to maintain their headquarters and intellectual property in the United States while decreasing America’s attractiveness as a destination for inbound business investment. Like many of the bill’s other proposed changes, permanently extending the effective U.S. tax rates on international business income would provide U.S. multinational groups the predictability necessary to support continued investment and innovation. But unlike those other changes, merely preventing these scheduled tax increases alone would ultimately fail to ensure the global competitiveness of our international tax system in the years ahead.
With Senate tax writers poised to take up the House-passed legislation, now is the time to address certain structural issues inherent in the TCJA’s design that are known to cause excessive or double taxation of U.S. multinationals or otherwise undermine congressional intent. Perhaps the most obvious example is the current 20% GILTI foreign tax credit “haircut,” which is a form of structural double taxation without analog or precedent anywhere in the world. Other examples involving not only GILTI but also FDII and BEAT abound and are ripe for Senate consideration.
Additional Opportunities for Improvement
Like any major piece of tax reform legislation, the House-passed bill includes a wide range of proposals animated by different—and sometimes competing—policy aims. Perhaps nowhere is this phenomenon more apparent—or in need of Senate attention—than with the bill’s more than $560 billion in proposed changes to energy tax policies on which many businesses, workers, and investors rely. Under the House bill, several pro-growth energy tax incentives would be severely restricted, phased out early, or even terminated, and the legislation would accelerate the sunset of numerous others that, under current law, run well into the 2030s or beyond.
As the legislative process moves to the Senate, we will continue to urge policymakers to preserve pro-growth tax policies that enhance U.S. energy competitiveness and security, including credits for clean hydrogen production and carbon oxide sequestration, as well as technology-neutral credits to help meet the country’s rapidly growing demand for electricity generation. These policies alone are poised to unleash tens of billions of dollars in private investment that would revitalize America’s industrial base and domestic manufacturing, creating stable, long-term employment in support of U.S. energy dominance.
Looking Ahead
Maintaining a globally competitive business tax system that fuels economic growth and opportunity for all Americans remains a top U.S. Chamber priority. The House-passed legislation represents a critical step forward in the 2025 tax reform debate. As the bill advances in the Senate, we will continue to engage policymakers and the administration to secure permanent, pro-growth tax reforms that drive American innovation, boost investment, and benefit workers, businesses, and communities nationwide.
About the authors
Neil Bradley
Neil Bradley is executive vice president, chief policy officer, and head of strategic advocacy at the U.S. Chamber of Commerce. He has spent two decades working directly with congressional committee chairpersons and other high-ranking policymakers to achieve solutions.
Watson M. McLeish
Watson McLeish is senior vice president for Tax Policy at the U.S. Chamber of Commerce, where he serves as the primary adviser on all tax policy-related matters.
Columbia Montour Chamber Participates in Annual Chamber Day at the Capital
Source: PA Chamber of Business and Industry
The Pennsylvania Chamber of Business and Industry, in partnership with the Pennsylvania Association of Chamber Professionals (PACP), hosted local chamber leaders from across the Commonwealth in Harrisburg today for the 2025 Chamber Day at the Capitol — an annual event focused on pro-business advocacy and legislative engagement.
The day’s agenda featured a series of high-level discussions at the Capitol and PA Chamber offices. The day opened with welcome remarks from PA Chamber President and CEO Luke Bernstein, Speaker Joanna McClinton (D-Philadelphia), and Senate President Pro Tempore Kim Ward (R-Westmoreland).
Attendees also heard directly from Senate Appropriations Committee Chair Scott Martin (R-Lancaster) and House Appropriations Committee Chair Jordan Harris (D-Philadelphia) on the current state budget process. Additional sessions covered key business issues including energy policy, permitting and regulation, transportation infrastructure, and demographic trends impacting Pennsylvania’s workforce and economy.
Panels included representatives from the Marcellus Shale Coalition, Energy Association of Pennsylvania, U.S. Chamber of Commerce, Vista Corp., S&B USA Construction, Associated Pennsylvania Constructors, SEPTA, the Independent Fiscal Office, and the Center for Rural Pennsylvania.
“Chamber Day brings together the full force of Pennsylvania’s chamber network to ensure the voices of job creators are heard in the state Capitol,” said PA Chamber President and CEO Luke Bernstein. “Pennsylvania has the potential to lead the nation in economic growth — but that requires continued efforts to modernize permitting, improve our tax policy, and create a more competitive climate for attracting private-sector investment.”
The event concluded with a joint policy forum hosted by the PA Chamber and the U.S. Chamber of Commerce, underscoring shared federal and state priorities to strengthen the business environment.
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The Pennsylvania Chamber of Business and Industry is the state’s largest broad-based business association, with its statewide membership comprising businesses of all sizes and across all industry sectors. The PA Chamber is The Statewide Voice of BusinessTM.
Dividend Declared for the ChamberChoice Business Insurance Program
Program has returned $13.6 million in dividends over 13 years.
Chambers of Commerce Service Corporation (CCSC) is pleased to announce that Penn National Insurance has declared a 3% dividend for the ChamberChoice Business Insurance program.
Members who placed their insurance coverage with Penn National Insurance during the 2023/2024 program year as well as remained active chamber members and policyholders through the end of the program year will receive a dividend check in June.
The program is an agreement between CCSC and Penn National Insurance to offer a business insurance program to the 56,000 members of over 70 chambers affiliated with CCSC.
Since its inception in 2011, the program has grown to more than $28 million in written premiums and has returned $13.6 million in dividends to members.
The ChamberChoice Business Insurance program is one of many benefits that CCSC offers its member Chambers. An important aspect of the program is preventing loss and controlling claims costs.
Through loss control services, Penn National Insurance and local, independent Insurance agents encourage member businesses to develop safety practices to substantially reduce or eliminate workplace injuries.
The program is sold exclusively through local, independent agents who can offer chamber members a variety of coverages and pricing on property and casualty insurance.