Posts by kmckinnon

Everything You Need to Know to Handle Customer Complaints and Build a Loyal Fanbase Source: CO, by U.S. Chamber, Jessica Elliott , Contributor Turn mistakes into opportunities by using de-escalation techniques and resolution-tracking tools. Take these steps to effectively manage customer grievances. No small business is perfect, but how it handles customer complaints matters. An effective process resolves issues quickly and consistently, transforming poor…

Virtual-First Health Plans: The New Frontier of Telehealth Care Source: My Benefit Advisor As technology reshapes how we work and live, it’s also redefining how employees access healthcare. Virtual-first health plans, which make digital primary care the initial point of contact, are rapidly emerging as a cost-effective, convenient alternative to traditional insurance models. What began…

One Small Habit That Makes Leaders Instantly More Likable (and More Effective) Source: Chamber Today The habit: Saying “thank you” early, often, and with specificity. Why it works: Gratitude signals respect, builds trust, and lowers defensiveness. The impact: Teams feel seen, performance improves, and leaders gain credibility. The shift: Move from generic praise to precise appreciation tied to outcomes.…

Mergers and Acquisitions – What Are the Tax Considerations? Source: McKonly & Asbury, Mark Heath – Contributor It seems like every day we’re reading about the latest Private Equity deal; a few months ago it was about the biggest deal ever involving some of our favorite video games. While Private Equity acquisitions are all over the headlines…